Jamie makes a good, logical argument here, but I don’t think any of these facts really matter. The proof is in the pudding – a guy who just designed a bloody racecar is taking the time to talk to a client who said he’s moving away. One client. One person on the Internets who is mad. He doesn’t have to justify a business decision to one customer. In fact, he probably doesn’t have the time for it, but he does anyway, and he follows up, even accepting the client’s decision and inviting him over for coffee if he is in Chicago. We’re a small business with an online invoicing app. We don’t sponsor a race car, but we’re doing OK. We treat every customer like a person giving the online coffee subscriptions sometimes – if not able to catch up in person, and for as long as 37 Signals does the same, we’ll respect them like we always have. Saying they are no longer a small business because they are successful enough to invest outside their core business area is ridiculous. Don’t prosperity tax them, because they don’t prosperity tax you. Kudos on the race car, guys. When we get big enough we’re buying a boat. And we’re going to sing. Rock on. Stay small.
Also, we are a small independent business. We are headquartered in Chicago. We employ 26 people. We are profitable. It isn’t like we have 400+ employees and we’re still trying to figure out how to make a profit. We have 26 people. I consider that to be a small business.
We haven’t taken loads of VC cash. We’re not looking for an exit to sell to Yahoo or Google so they can screw Basecamp up with whatever genius management those companies employ. We’re a small independent business that’s in it for the long haul.
We try to be successful so that our customers can be successful. I hope that gives you some confidence that our business isn’t about to fail or go kaput.This is solely my perspective. I don’t mean to speak for Jason David, or the rest of the team at 37signals. However, I’m sure they would agree with my points here.
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